Customers award Slim Images Top Marks

Slim Images has received a ringing endorsement for its services – scoring 100 per cent in a customer satisfaction survey.

Results from the  questionnaire, sent out to all new customers in the past six months, recorded a clean sweep of positive responses to the question ‘were you satisfied with the level of service provided?’

“We were delighted to receive such outstanding results in our first ever customer survey,” said managing director of Slim Images Andrew Mackey. “Anecdotally we have always had excellent feedback but this is the first time we’ve asked for anonymous comments.”

More than 90 per cent of customers were ‘totally satisfied’ with the information they were provided with and 88 per cent gave the same response when quizzed about the handling of their initial enquiry.

“We always strive to provide our customers with not only the latest and best equipment but first class service,” said Andrew. “Customers deal with us from the first inquiry through to installation, training and maintenance of their machines. They know us, we know them and so the relationship works. The results of the survey are proof of that.”

andrew* The company has proved its commitment to best practice by achieving an ISO industry accreditation. Auditors awarded the company ISO 9001:2008 – recognising its position as a quality manufacturer and supplier.

“This is further recognition of the attention to detail and quality service people have come to expect from us,” said Andrew.